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FAQ
Frequently Asked Questions
Everything you need to know about Vanta Coffee.
What are your shipping options and delivery times?
+We offer free standard shipping on all orders over $40. Standard delivery takes 3-5 business days within the continental US. Expedited shipping (1-2 business days) is available for a flat fee of $9.95. All orders ship freshly roasted with tracking included.
When is my coffee roasted?
+Every order is roasted to order. We roast Monday through Friday and typically ship within 24 hours of roasting. Your coffee arrives at peak freshness with a roast date printed on every bag. We recommend brewing within 2-4 weeks of the roast date for optimal flavor.
How do your subscriptions work?
+Our subscriptions are fully flexible. Choose your coffee, grind preference, bag size, and delivery frequency (weekly, bi-weekly, or monthly). You can pause, skip, swap coffees, or cancel anytime from your account dashboard. Subscribers enjoy 15% off every order.
Do you offer wholesale pricing for cafes and businesses?
+Yes! We work with cafes, restaurants, and offices across the country. Our wholesale program includes custom roast profiles, branded packaging options, equipment consultation, and dedicated account management. Email wholesale@vantacoffee.com or call us to get started.
What is your return and refund policy?
+Your satisfaction is our priority. If you're not happy with your coffee, contact us within 30 days of delivery and we'll make it right with a replacement or full refund. Unopened bags can be returned for a complete refund. We also offer a first-bag guarantee for new customers.